Garden Figments

FAQs

Our Garden Design Service

If I purchase one of your tailor made design packages what will I receive?

You will receive:

  • A detailed questionnaire so that we can fully understand your needs
  • Full instructions on how to measure your garden
  • A guide on taking photographs of your garden

When your tailor made garden design is finished you will receive:

  • Tailor made layout plan to scale
  • 3D pictures of the different elevations 
  • Free 3D virtual walkthrough movie (WMV format)

All plans are full colour.

If I purchase one of your ‘made to fit’ design packages what will I receive?

After selecting one of our free designs you will receive:

  • Layout plan to scale
  • 3D pictures of the different elevations 
  • Free 3D virtual walkthrough movie (WMV format)

To suit your garden.

All plans are full colour.

Why are your design packages only suitable for flat gardens?

We offer a cost effective package where you do your own site survey. In order to be able to offer this service the site survey needs to be as straight forward as possible therefore, we only recommend using our service for flat gardens.

If I order a tailor made garden design how long will it take before I receive it?

We aim to provide your design within six weeks.

If I order a ‘made to fit’ garden design how long will it take before I receive it?

We aim to provide your design within four weeks.

Do you offer an international design service?

Yes. Although we are UK based we can provide our garden design service to any country. Our garden design packages are cost effective because you do your own site survey (with full instructions from us) which means that there is no need for a site visit.

 

Our Garden Shop

What is 'In association with Amazon.co.uk'?  

We use Amazon to fulfill all our orders. We utlise their shipping, secure payment process, order tracking and excellent customer service.

What happens when I'm ready to checkout?

Once you have finished adding all your chosen products to the shopping cart click ‘Checkout’ and you will be directed to Amazon.co.uk. Click the ‘Continue’ button and you will then be able to use the information already stored in your Amazon account to complete your order. If you don't already have an Amazon account you will be given the option to open one,

What if I want to return an item?

Just visit the Amazon site and go to the section headed 'Let us Help You' in the bottom right of the site. Then select 'Returns are easy' where you will find all the options available to you for returning products.

What if I have a problem with my order?

With Amazon fulfilling all our orders you need to contact Amazon directly. Login to your account and go to the 'Help' section. This section contains information about dealing with all kinds of problems.